change, customer care, Leadership, strategy, What we do

Customer Service

Did you know that customer service is anew era sales tool?… or…

…that it is 80% cheaper to keep existing customer than finding new one?

That customer lifetime value correlates directly to customer service quality?

 

Oh, now you definitely know. Are you sure you are all set? Let’s check it out.

What we do?

  • assessment of your CS team
  • training of your CS team
  • processes formalization for your CS team
  • setup and ongoing hiring processes for your CS department

How we do it?

The process is completely unique and developed specifically for each case. The price will also vary from solution to solution.

 

Let’s discuss your situation, please pick a time for us to talk