change, customer care, Leadership, strategy, What we do

Customer Service

Did you know that customer service is anew era sales tool?... or... ...that it is 80% cheaper to keep existing customer than finding new one? That customer lifetime value correlates directly to customer service quality?   Oh, now you definitely know. Are you sure you are all set? Let's check it out. What we do?… Continue reading Customer Service

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change, customer care, Leadership, strategy

Determining Areas Inside Your Business Where You Need Immediate Change

As from the baby different person can grow up (by the behaviour) – depending on how child has been fostered, what surrounding is, education, relationships and personality type, - same for the business – it can grow differently depending on the activities and problem solving techniques. From the idea something big can be grown ,… Continue reading Determining Areas Inside Your Business Where You Need Immediate Change

change, customer care, Leadership, strategy

2016Summary & 2017Strategy

This post is aimed to summarize tendencies we've got through the StartUp community, SME community related to business consulting, sales processes and strategic development. As well as I'll summarize the list of 'know-how' and 'never-do-this' points, thus if you're entrepreneur, SME or StartUp and you really want to succeed, follow this list and you'll get… Continue reading 2016Summary & 2017Strategy

customer care, Leadership

Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

There're general rules of successful customer care service and support team setup and management. The rules we don't really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online... In every type of business,… Continue reading Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

customer care, Leadership

‘Innocent Operator’ Why your customer care service can ruin your business?

Client-oriented, friendly, user-friendly, what other good words can be used to describe successful customer care service operation? Many and it's pleasure when you can say so. But what if it's not so successful? The answer is - it's disaster! The reason why it's, - because it's just the way to ruin your business. When you… Continue reading ‘Innocent Operator’ Why your customer care service can ruin your business?