Category: customer care
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Determining Areas Inside Your Business Where You Need Immediate Change
As from the baby different person can grow up (by the behaviour) – depending on how child has been fostered, what surrounding is, education, relationships and personality type, – same for the business – it can grow differently depending on the activities and problem solving techniques. From the idea something big can be grown ,…
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2016Summary & 2017Strategy
This post is aimed to summarize tendencies we’ve got through the StartUp community, SME community related to business consulting, sales processes and strategic development. As well as I’ll summarize the list of ‘know-how’ and ‘never-do-this’ points, thus if you’re entrepreneur, SME or StartUp and you really want to succeed, follow this list and you’ll get…
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Online Support Rules: What Should you Teach Your Operators to Make it Outstanding
There’re general rules of successful customer care service and support team setup and management. The rules we don’t really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail, e-commerce and product/service delivered online… In every type of business,…
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‘Innocent Operator’ Why your customer care service can ruin your business?
Client-oriented, friendly, user-friendly, what other good words can be used to describe successful customer care service operation? Many and it’s pleasure when you can say so. But what if it’s not so successful? The answer is – it’s disaster! The reason why it’s, – because it’s just the way to ruin your business. When you…
Your Unique Strategic Partner 