Tag: change management

• CDAP Digital Advisor

  CDAP Digital Advisor In January 2023, WKG Strategy was officially approved by the Government of Canada as an Authorized Digital Advisor. We are grateful for the opportunity to help more local businesses in Canada, specifically in the provinces of Alberta, Saskatchewan, and Northwestern Territories (& others, of course), to expand and strengthen their growth potential…

  Lucy Kovalova-Woods

  12/02/2023

  What we do

  change management, SME

• Change Mentorship

  

  Is there something you willing to change?  In your life, career, business? Tired of the routine, feeling stuck and devastated? Well… it is time for a change! Presenting to you our new individual service – change mentorship. Whatever your struggle is, we know the ways how to help you start seeing a picture from another…

  Lucy Kovalova-Woods

  26/03/2019

  change, change guide, change management, coaching, mentoring, mentorship

• Strategy Execution

  Strategy Execution We are offering you the strategy execution assistance monthly basis with three basic options: 100% done for you, you only communicate to one project manager and receive monthly reports; 50% in – you participate in team meetings, recruiting process, some of the team members are on-site with you, etc; all in – you…

  Lucy Kovalova-Woods

  04/05/2018

  strategy, What we do

  business development, business diagnostics, business obstacle, business plan, change, change management, customer, customer care, industry research, management, marketing, marketing strategy, online business, pricing strategy, SME, startup, strategy, strategy execution, support team

• Determining Areas Inside Your Business Where You Need Immediate Change

  

  As from the baby different person can grow up (by the behaviour) – depending on how child has been fostered, what surrounding is, education, relationships and personality type, – same for the business – it can grow differently depending on the activities and problem solving techniques. From the idea something big can be grown ,…

  Lucy Kovalova-Woods

  01/02/2017

  change, customer care, Leadership, strategy

  business diagnostics, business obstacle, change, change management, management, smallbiz, SME, startup, strategy

• 2016Summary & 2017Strategy

  

  This post is aimed to summarize tendencies we’ve got through the StartUp community, SME community related to business consulting, sales processes and strategic development. As well as I’ll summarize the list of ‘know-how’ and ‘never-do-this’ points, thus if you’re entrepreneur, SME or StartUp and you really want to succeed, follow this list and you’ll get…

  Lucy Kovalova-Woods

  28/12/2016

  change, customer care, Leadership, strategy

  change, change management, smallbiz, SME, startup, strategy

• Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

  

  There’re general rules of successful customer care service and support team setup and management. The rules we don’t really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online… In every type of business,…

  Lucy Kovalova-Woods

  08/12/2016

  customer care, Leadership

  change, change management, customer, customer care, online business, support team

• ‘Innocent Operator’ Why your customer care service can ruin your business?

  

  Client-oriented, friendly, user-friendly, what other good words can be used to describe successful customer care service operation? Many and it’s pleasure when you can say so. But what if it’s not so successful? The answer is – it’s disaster! The reason why it’s, – because it’s just the way to ruin your business. When you…

  Lucy Kovalova-Woods

  22/11/2016

  customer care, Leadership

  change, change management, client, customer care, feedback, management, satisfaction, smallbiz, SME