change, customer care, Leadership, strategy, What we do

Customer Service

Did you know that customer service is anew era sales tool?... or... ...that it is 80% cheaper to keep existing customer than finding new one? That customer lifetime value correlates directly to customer service quality?   Oh, now you definitely know. Are you sure you are all set? Let's check it out. What we do?… Continue reading Customer Service

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strategy, What we do

BPO – Outsourcing

Business process outsource is the efficient and modern way of doing business. And we are ready to assist you in this step of optimization. We will recruit, train and manage for you your most effective and remote - marketing&PR - sales - customer service teams. You no longer need to worry whom to hire and… Continue reading BPO – Outsourcing

strategy, What we do

Strategy Execution

We are offering strategy execution assistance and since last year also quarterly and 6 month subscription based packages to help you assess current results and form change plan for the most effective strategic move. We refer to marketing strategy and business strategy itself, but we assist you with market trends, customer behavior and competition regular… Continue reading Strategy Execution

customer care, Leadership

Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

There're general rules of successful customer care service and support team setup and management. The rules we don't really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online... In every type of business,… Continue reading Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

customer care, Leadership

‘Innocent Operator’ Why your customer care service can ruin your business?

Client-oriented, friendly, user-friendly, what other good words can be used to describe successful customer care service operation? Many and it's pleasure when you can say so. But what if it's not so successful? The answer is - it's disaster! The reason why it's, - because it's just the way to ruin your business. When you… Continue reading ‘Innocent Operator’ Why your customer care service can ruin your business?