change, customer care, Leadership, strategy, What we do

Customer Service

Did you know that customer service is anew era sales tool?... or... ...that it is 80% cheaper to keep existing customer than finding new one? That customer lifetime value correlates directly to customer service quality?   Oh, now you definitely know. Are you sure you are all set? Let's check it out. What we do?… Continue reading Customer Service

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strategy, What we do

Strategy Execution

We are offering strategy execution assistance and since last year also quarterly and 6-month subscription-based packages to help you assess current results and form a change plan for the most effective strategic move. We refer to marketing strategy and business strategy itself, but we assist you with market trends, customer behavior, and competition regular review… Continue reading Strategy Execution

customer care, Leadership

Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

There're general rules of successful customer care service and support team setup and management. The rules we don't really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online... In every type of business,… Continue reading Online Support Rules: What Should you Teach Your Operators to Make it Outstanding