Customer Service

Did you know that customer service is anew era sales tool?… or… …that it is 80% cheaper to keep existing customer than finding new one? That customer lifetime value correlates directly to customer service quality?   Oh, now you definitely know. Are you sure you are all set? Let’s check it out. What we do?Continue reading “Customer Service”

Strategy Execution

We are offering you the strategy execution assistance monthly basis with three basic options: 100% done for you, you only communicate to one project manager and receive monthly reports; 50% in – you participate in team meetings, recruiting process, some of the team members are on-site with you, etc; all in – you do itContinue reading “Strategy Execution”

Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

There’re general rules of successful customer care service and support team setup and management. The rules we don’t really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online… In every type of business,Continue reading “Online Support Rules: What Should you Teach Your Operators to Make it Outstanding”