Tag: online business

• Strategy Execution

  Strategy Execution We are offering you the strategy execution assistance monthly basis with three basic options: 100% done for you, you only communicate to one project manager and receive monthly reports; 50% in – you participate in team meetings, recruiting process, some of the team members are on-site with you, etc; all in – you…

  Lucy Kovalova-Woods

  04/05/2018

  strategy, What we do

  business development, business diagnostics, business obstacle, business plan, change, change management, customer, customer care, industry research, management, marketing, marketing strategy, online business, pricing strategy, SME, startup, strategy, strategy execution, support team

• Online Support Rules: What Should you Teach Your Operators to Make it Outstanding

  

  There’re general rules of successful customer care service and support team setup and management. The rules we don’t really have to discuss, but that still missed by many businesses. We can see reports of incorrect customer care service in different businesses too often: HoReCa, retail,  e-commerce and product/service delivered online… In every type of business,…

  Lucy Kovalova-Woods

  08/12/2016

  customer care, Leadership

  change, change management, customer, customer care, online business, support team