change, customer care, Leadership, strategy

Determining Areas Inside Your Business Where You Need Immediate Change

As from the baby different person can grow up (by the behaviour) – depending on how child has been fostered, what surrounding is, education, relationships and personality type, - same for the business – it can grow differently depending on the activities and problem solving techniques. From the idea something big can be grown ,… Continue reading Determining Areas Inside Your Business Where You Need Immediate Change

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change, customer care, Leadership, strategy

2016Summary & 2017Strategy

This post is aimed to summarize tendencies we've got through the StartUp community, SME community related to business consulting, sales processes and strategic development. As well as I'll summarize the list of 'know-how' and 'never-do-this' points, thus if you're entrepreneur, SME or StartUp and you really want to succeed, follow this list and you'll get… Continue reading 2016Summary & 2017Strategy

customer care, Leadership

‘Innocent Operator’ Why your customer care service can ruin your business?

Client-oriented, friendly, user-friendly, what other good words can be used to describe successful customer care service operation? Many and it's pleasure when you can say so. But what if it's not so successful? The answer is - it's disaster! The reason why it's, - because it's just the way to ruin your business. When you… Continue reading ‘Innocent Operator’ Why your customer care service can ruin your business?